Sana Learn for Hootsuite
Company size
1,500
Industry
Technology
Hootsuite is transforming knowledge sharing with Sana
We sit down with Judith Völz, Product Education and Enablement Manager at Hootsuite, to discuss how her team empowered customers through smarter enablement with Sana—centralizing knowledge to help teams find information faster, learn smarter, and reduce support time by hundreds of hours each month.
00:00 · Judith Völz
We have saved up to 300 hours a month on product support and product development support.
00:08 · Jesper Lunding
What do you do at Hootsuite?
00:11 · JV
I'm the Product Education and Enablement Manager at Hootsuite.
00:14 · JV
We were looking for a new provider for our learning management system and we found you.
00:20 · JV
And when we started the integration it just went so smooth and our move was that we first changed it for clients.
00:28 · JV
It really was so well perceived at that time and we saw the confidence by our clients onboarding more users on their end. With that head start, it was obviously very easy to move the implementation internally.
00:42 · JV
And what we saw with Sana was that we reduced the time massively of that basic knowledge searching because we now have a centralized knowledge pool.
00:53 · JV
And we do see the relation between the ones who use Sana the most are the ones who win on Salesforce as well.
01:01 · JL
How would you describe the partnership between Sana and Hootsuite with one word?
01:07 · JV
Perfect.
01:08 · JL
That's a good ending.
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